TraceableGO™ Resources Page

Yes. Without the app, you will not be able to start new trips, adjust parameters, download the data, or export the data.

Quickly double-tap the Start/Stop button on the front of the device

During configuration, the time on the mobile app is sent to the logger

No. Data can only be deleted with the mobile apps.

Yes, data is not cleared from memory until the device is reconfigured

Before starting a trip, you'll need to configure your datalogger for the trip ahead. You'll be asked to set the alarm limits, the logging interval, the unit of measurement preference, and other critical information. Configuring the device will delete any current data inside your datalogger, so always be sure to download the data safely before configuring.

Communication interval, extended loss of connectivity, environmental conditions (i.e. ambient Temp), time in alarm, and excessive bluetooth signal enabling

Change batteries within time of logging interval. Each device will maintain stored data not yet transmitted even after battery removal and replacement.

We recommend changing batteries when the battery level is at 25% or lower to avoid losing power during a trip.

Simply replace the two exhausted AA alkaline batteries with two fresh AA alkaline batteries.

Go to www.traceablelive.com and follow the prompts after clicking "New Account"

Creating an account and downloading the app is completely free. During the "New Account" process, you will be asked for your Credit Card information but no charges will ever be made unless you add TraceableLIVE^® devices or TraceableGO™ devices to your account.

Customer device data is stored in a SQL Azure database. Report data resides on the Microsoft Azure Platform.

Customer device data is available for the life of the account.

The Azure platform has received numerous certifications for compliance with various security and data privacy standards. These certifications can be found at https://azure.microsoft.com/en-us/support/trust-center/.

On January 3, 2017, Microsoft announced that Microsoft Azure has received HITRUST CSF certification which incorporates healthcare specific security, privacy and regulatory requirements from existing regulations such as HIPAA/HITECH, PCI, ISO 27001 and MARS-E.1

In addition to the security of the Azure platform, TraceableLIVE® implements additional security in that all communications between TraceableLIVE® devices or users and the cloud is encrypted using the HTTPS protocol. TraceableLIVE® uses OWIN authentication. TraceableLIVE® uses a role based authorization scheme that restricts app users’ access to functions based on their role (Admin/User). TraceableLIVE® data queries are partitioned by account id, to ensure that no user will ever see data from another user account. Each TraceableLIVE® device is uniquely identified and validated by the cloud service in order for it to connect.

Emails sent from TraceableLIVE® are not encrypted because most email users do not use email encryption technologies like PGP.

The cloud services and associated infrastructure for TraceableLIVE® is geo redundant and can be spun up in any Azure data center worldwide in a matter of minutes.

Microsoft also guarantees a 99.63% uptime as part of its Service Level Agreement on the weakest link in the TraceableLIVE® infrastructure The SQL Azure database backups are retained for 35 days. Databases restore points can be from 5 min – 35 days back.

Supports Chrome, Safari, Firefox, Edge, IE 10-11

iOS 8 forward and Android 4.1 forward

No account is required. Simply open the APP, download your data, and send it.

Yes. The App is free to download and use.

Yes. Once the download of your data is complete, your phone will suggest apps installed on your phone to interact with your PDF file. For example, you can e-mail the file, save the file to your phone, or upload it to a Cloud Service you already own like Google Drive, OneDrive or Dropbox.